Home / Helpdesk & Support / Zammad

Zammad — open source alternative

Ticketing system with email, chat and telephony.

Strengths

Strong email-first ticketing.
Integrations with LDAP, telephony, monitoring.
Detailed SLAs and reporting.

Weaknesses

UI complexity can intimidate new agents.
Docker setup is heavy on resources.
Smaller app marketplace than Zendesk.

License: AGPL-3.0 Self-host difficulty: 3/5 Hosted cloud option

Official site · Source on GitHub

Zammad is used as an alternative to

Zendesk

Customer support ticketing and chat.

See all alternatives →

Intercom

Conversational support and marketing.

See all alternatives →

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