Home / Helpdesk & Support / Zammad

Zammad — open source alternative

Ticketing system with email, chat, and telephony.

Strengths

  • Strong email-first ticketing.
  • Integrations with LDAP, telephony, monitoring.
  • Detailed SLAs and reporting.

Weaknesses

  • UI complexity can intimidate new agents.
  • Docker setup is heavy on resources.
  • Smaller app marketplace than Zendesk.
License: AGPL-3.0 Self-host difficulty: 3/5 Hosted cloud option

Official site · Source on GitHub

Ad slot — OSS middle

Zammad is used as an alternative to

Zendesk

Customer support ticketing and chat.

See all alternatives →

Intercom

Conversational support and marketing.

See all alternatives →

Freshdesk

Customer support ticketing and omnichannel helpdesk.

See all alternatives →

More open source in this category

Discover other projects tagged Helpdesk & Support on the category page.

Other open source projects in Helpdesk & Support

Chatwoot

Open source customer engagement — chat, email, social inboxes.

License: MIT

FreeScout

Lightweight self-hosted Help Scout alternative.

License: AGPL-3.0

osTicket

Classic open source support ticket system used by many SMBs.

License: GPL-2.0

Recommended reading

When self-hosting goes wrong: seven failure modes and how to avoid them

An honest retrospective on the ways self-hosted setups break — not in theory, but in practice — and the small habits that prevent most of them.

Will the open source project you depend on still exist in three years?

Bus factor, maintainer burnout, funding models, and the signals that separate OSS projects that survive from those that quietly decay.

From SaaS to self-hosted: a 30-day migration playbook

A week-by-week plan to move one service off SaaS and onto your own server without breaking your team's workflow.